[GirlySports]

Originally Posted by TheIronMaiden

I am on the safety committee at work and we are looking to train staff in managing difficult conversations and difficult personalities.

Does anyone have a recommendation for a course? Alberta based is a a preference.

We have done seminars/courses with Lifeworks

https://lifeworks.cc/workshops

Supervision: Building Positive Relationships

3-DAY SUPERVISION: BUILDING POSITIVE RELATIONSHIPS WORKSHOP

This workshop is for people who are in supervisory roles, helping them to learn more about employee attitudes and productivity; effective ways to communicate; problem solving and decision making; delegation and direction; conflict management.

Conflict Resolution Workshop: A Solution Is At Hand

2-DAY CONFLICT RESOLUTION: THE SOLUTION IS AT HAND WORKSHOP

Conflict in the workplace just seems to be a fact of life. We’ve all seen situations where people with different life and work experiences, beliefs, values, goals and needs have come into conflict, and many times, we’ve seen the often intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing. As long as it is resolved effectively, it can lead to personal and professional growth. However, if it is not handled well, the results can be damaging. By resolving conflict successfully, you can solve many of the problems that it has brought to the surface, as well as receive benefits that you might not expect, such as:

Increased understanding
Increased group cohesion
Improved self-knowledge
This workshop covers the following topics:

Goodness Dyad
Setting the Intent (What is the desired outcome?)
Defining the conflict.
What is resolution?
Deconstructing role plays of various conflicts
Outer conflict speaks to an inner conflict
A structural map
Clear communication – from beginning to end – speaking my truth
A willingness to put it on the table
Whose stuff is it?
Life Journey’s Map: bullying, abuse, self harm and healing
Policies and Protocols: to give direction to create a healthy, productive work environment
Putting on the Conflict resolution gloves:
Left Glove: The necessity of getting the in, out.
Right Glove: A conflict Resolution Model
More Communication
Building a climate of co-operation, clarity, consistency and structure
What helps?
Implementing a defined, usable disciplinary process
The rewards and celebrations