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Originally Posted by TheIronMaiden
I am on the safety committee at work and we are looking to train staff in managing difficult conversations and difficult personalities.
Does anyone have a recommendation for a course? Alberta based is a a preference.
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What would be an example of a difficult conversation? That’s a very broad brush and I don’t know if you’ll find an accurate answer without more info. Are you looking for a course in de escalation?
Difficult conversations could have a huge range and if you’re looking for a “catch all” course it will probably not be very effective.