Quote:
Originally Posted by flamefan74
My internet/tv plan with Shaw expires at the end of the month. They sent an email telling me I can keep all the "great" services that i now enjoy for $20/month more. Really wish I had some competition here in Lethbridge other than Teksavvy/VMedia. Telus isn't in my area and Shaw knows it. Shaw salesperson comment was "we know you don't have any options, so unfortunately you can take it or leave it".
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Threatening to cancel, and then setting up a cancellation date if they don't budge, usually works.
My parents were in a similar situation a couple of months ago with no real viable alternatives, but just setting a cancellation date a month into the future resulted in retentions contacting them and giving them a bunch of lower price offers. I think they ended up at $115 for 1 Gb + TV with $200 bill credit.
Worst case, you can just cancel the cancellation if you want/need to stay with them and they don't give you a better price.