Quote:
Originally Posted by ken0042
Speaking of switching plans, I moved my son's account with Koodo to one of their 5G plans. ($45 for 60 GB; not the cheapest option but we are happy.) He is not getting 5G on his iPhone 12. We tried a reboot, in and out of airplane mode, and remove and re-insert the SIM. Still on LTE.
I spent 40 minutes on a callback today from a very unhelpful person, and he said the issue is Koodo's 5G doesn't work on iPhone 12. I asked him what iPhones it does work on, and that was another 5 minutes to get an unsure answer of iPhone 14 or 15.
My thought is he likely needs a new SIM card, as his is 4 years old and pre-dates Koodo having 5G. I am wondering if anybody else has run into this before I go to a Koodo store.
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I wonder if it's a faulty SIM card too.
I know someone who switched to Koodo. Their incoming isn't working at all. Koodo claimed it's because Fido's port over needs more time. Absolute bull####. She has data and and call out/text out but can't receive. That doesn't seem indicative of an issue porting over at all. Otherwise there should be completely nothing.
Checked all the settings, told her to go to a kiosk and see if a new SIM resolves the issue. Her husband's plan ported over without issue.