Quote:
Originally Posted by ken0042
Speaking of switching plans, I moved my son's account with Koodo to one of their 5G plans. ($45 for 60 GB; not the cheapest option but we are happy.) He is not getting 5G on his iPhone 12. We tried a reboot, in and out of airplane mode, and remove and re-insert the SIM. Still on LTE.
I spent 40 minutes on a callback today from a very unhelpful person, and he said the issue is Koodo's 5G doesn't work on iPhone 12. I asked him what iPhones it does work on, and that was another 5 minutes to get an unsure answer of iPhone 14 or 15.
My thought is he likely needs a new SIM card, as his is 4 years old and pre-dates Koodo having 5G. I am wondering if anybody else has run into this before I go to a Koodo store.
|
Has the phone's iOS been updated to 16.6 ?
https://community.koodomobile.com/pl...etwork-7820908
Reset of network settings?
https://community.koodomobile.com/ti...change-7822244
^^ Sounds like this person had to escalate it to Telus technical support and get them to reset something on their end.
As far as I know the SIM is just used to register the device on the network.