[CliffFletcher]

I typically use self-checkouts. But some stores went overboard and didn’t staff enough regular checkouts to support seniors and others who aren’t comfortable with self-checkout. You’d think stores would have enough data on preferences and usage by now to get the balance right.

Though I suspect the bigger reason for the pullback on self-checkouts is theft. They’ve been around long enough now that thieves have worked out how to exploit them. According to CBC articles, 15 per cent of Americans have admitted to stealing from self-checkouts.