Mastermind kinda pissed me off one time, our daughter got 3 of the exact same book for her birthday one year with gift receipts, two from mastermind, one from Chapters.
like 10 days after her birthday party, went to exchange the book for any other in the series, Chapters didn't have a care in the world. Mastermind 'Both these gift receipts are more than 4 weeks old, can't help you'. - "We just want to trade it for a book from the same author, with the same price" - 'Can't help you'.
Haven't shopped their through 8 more years of raising young children, because it was just far too far below the minimum standard of customer service I would want to see out of a retail store.
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