Quote:
Originally Posted by Jimmy Stang
It took me a while to get through on live chat, but I kept refreshing and trying over and over again and eventually it let me join the queue. After that it was only about 15 more minutes as I got closer to the front of the line. If you're able to get through, then I suspect that you'd have some luck with the agent.
I was pretty happy this summer when I got my plan down from $65 to $55. But going down to $34, times 2 lines, is $504/year in total. That's nothing to sneeze at.
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I keep getting a dumb bot on the chat and I can't get to where I need to go. Tried calling in and it literally went, "Thank you for calling Fido. Our offices are exceptionally closed." and then it hung out. WTF is exceptionally closed?
I think my issue is that the online portal keeps crashing on the "change plan" splash page. I guess I'll try technical support phone number next and then join the live chat if that doesn't work.
If this works, I'm saving about $720 ish a year on 3 plans (2 x $55 and 1x $52). So I too am really hoping to get through and get it sorted out.