Quote:
Originally Posted by DoubleF
It seems it was never a retention offer. That's the black Friday deal for Fido right now. $34 for 40 GB. It works for existing customers, it's not a new customer only deal. Not sure what the previous thing was that you were negotiating, but I've been under the assumption that retention deals have been dead for a while now for Fido. This might be in line with that assumption.
It's blowing up on RFD and it seems the Fido site is completely cratered right now. Even online support is down.
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$34 for 40 gigs was something that popped up for today only. $34 for 30 gigs was the new customer offer that I was trying to get (or something similar) but as an existing customer. On Reddit, existing customers were seeming to have success getting the $34 for 30 gig deal in the lead-up to Black Friday.
So in the end, I was able to get a slightly better offer, but it only became available today, despite others having success getting similar a day or two prior to Black Friday. And even then, I had to do the live chat and ask for it - it wasn't available as a self-serve option on my account.
And you're probably right re: retentions/loyalty at Fido. When they transferred me to that "department", it was really just the same thing. "I'm only seeing these deals available for your account". The best I got was "wait until tomorrow for something similar". And I guess he was right.