Quote:
Originally Posted by calgarygeologist
I made an online purchase at GolfTown this week and they shipped one item but cancelled the other and are now charging me for shipping on that one item which is pretty stupid. The cancelled item was what I wanted and only purchased the shipped item as filler so that I could get to their $99 minimum for free shipping. They refunded me for the cancelled item less $10 for shipping on my purchase but I wouldn't have even purchased the other item if I was knowingly paying $10 for shipping.
Has anyone dealt with this before? Should I try to get them to provide a refund on the shipping charge?
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I would reach out, yeah. It might be an automatic thing that happens with their system.
I’ve never had that specific issue but I order online a lot (including from Golf Town) and 95% of the time reaching out to customer service solves any issues that come up. Ideally via email if possible, as so many places use overseas call centres now that are virtually powerless to do anything simple (but email seems to reach someone with some ability easier).