Quote:
Originally Posted by timun
No no no, the black plastic piece is only if you have a lever handle. The knob type handle doesn't need it.
I've never seen one crack like that, but I've also never seen one with plastic that seems so thin... I guess the newer replacement parts are cheaper...
You have to have the recess in the knob lined up with the facets in the end of the stem. Maybe that's what snapped it.
Another possibility—and don't be embarrassed, I've done it before—is that you have the cartridge installed upside down.  That would be why "it doesn't turn all the way".
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I will double check that part.
I did not install the cartridge but that could be the case how do I check if its upside down lol.