[CaptainCrunch]

I moved my Dad into a new care facility this week, and they had a deal with Telus, so I thought why not, it saves me some money.

So I set up the account with the rep. Sent me a link to my telus couldn't get in. Sat on hold for an hour, found out he had entered the wrong postal code.

I requested an install date of the first. No problem, went to look at my account, install date was the 6ths. Called in, hour on hold. Changed date to the first, confirmed that they were setting up TV phone and internet. Yes sir.

Showed up on the 1st hours between 1 and 5. The telus installer came (Super nice guy) they don't give them anything like a tool box or something to carry their tools and boxes. He had a black garbage bag.

Went to set everything up. ummmm where's the android box for the TV. We don't install that its shipped and do it youself. Ok, shouldn't I have that delivery. Telus guy shrugs his shoulders. Go to their help center and use the text. It doesn't understand that I want to confirm the box is shipped, when I'm going to get it and a tracking number. Ask to chat with a person, wait an hour. Finally get a person on line. It takes 3 to 5 days to arrive. Ok, when did it ship, did it ship? What's the tracking number. response "I don't know". But I can get a tracking number for you. Great, It'll be emailed to you in 24 to 48 hours.

I'm now having murder fantasies.

Meanwhile the poor rep sets up the equipment gets the wifi working, great. Then he sets up the phone. That doesn't work. Calls their provisioning department and promptly sits on hold for 2 hours trying to get through. Meanwhile he's trying to connect with appointments after mine and just getting screamed at (poor guy). He can't get the phone working talks to the provisioning department, they can't get it activated.

So he finally leaves. tells me to text him tomorrow if its not working and he'll try to help me.

Show up the next day the phone is working sort of. I'll dial it and get a this number is out of service. Dial it again and it works. weird.

Get the tracking number, track it, find out the box will be there on Friday. Shows up in the morning and hook it up, and their special in terms of channels is shall I say ridiculously stupid. Lots of foreign language and base cable channels. Whatever I go to add on channels get that done, add $50 bucks to the deal.

Meanwhile in terms of their setup, they have like 4 boxes that all need power, and it just looks messy.


So when I'm walking the installer out who's dreading his next couple of appointments because he's massively late. He said it used to be easier at Telus because he could call up the ladder to more experienced guys to help him, or call up the ladder to more experienced people in the call center.



He's been with telus for 5 years and he thinks he's one of the more experienced guys, and that all of the people in the India help desk are very inexperienced, and have trouble doing basic services.