In the end, I dealt with that crap for 5 hours, with 5 different agents. It could have been over at hour 3, because I got them to knock the bill down to just a hair under $79.
Turns out, the billing was entirely effed up on their end, my line was on a completely different billing structure as well, 3x more than contracted for, that they were supposed to honor. Oh, and, my bad I suppose, for not paying attention, but Shaw took the payment at the beginning of July, not Rogers, so they were fairly insistent that I pay that same amount again. Sure, I should have paid more attention to the receipt that was emailed, but I guess I just was under the mistaken assumption that these companies could do their jobs properly. I told them to pound sand & since they now owned Shaw, technically, they were paid and they could fight it out themselves, it wasn't my problem. Considering the amount my bill was settled at/credited for, I guess they chose the pound sand option, lol.
But, at hour 3, I made the "mistake" of asking them to clarify that the amount charged to the credit card was going to be the +/- $79, not the +/- $236 when the payment was taken next week. That took 2 more hours and 2 more agents - in the end, that last agent nearly effed it all up but managed to rescue herself, all within 5 minutes. 2 things that should have taken 15 minutes max, took 5 hours.
Agent in the end said it was her pleasure when I said thank you for them doing the bare minimum - my response was "glad it was a pleasure for someone, because it certainly wasn't for me."
Just utter nonsense.
|