What happens is that at certain times, everybody is waiting for cabs in the burbs or they are waiting downtown. The cab company gets backed up, so they stop taking any calls. While all the cabs have picked up downtown and dropped off out in Timbucktu, fares are still waiting downtown. The cab company stops taking calls and the people out in the burbs can't get through, even though there are lots of empty cabs out there. The only way I can see out of this situation is if the taxi companies had a program where they could still take calls from areas of the city where they are not backed up. This is frustrating for the cabbies as well as the passengers.
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