[Minnie]

After wasting a bloody hour and a half of my time, looks like we've figured it out. The ding dong we spoke to on the phone to do the initial switch/transfer, put my line on a completely different plan. I guess that wasn't caught when we had to go into the sticks and bricks store to get our account number etc. Not only that, instead of Rogers taking the payment on July 4th (switch/transfer of mobiles happened June 21), Shaw took it. So, Rogers was trying to charge us for 2 months, after we'd paid.

So, the charges have been whittled down to $78.78. Whether or not that credit is applied before the 8th, when the payment is set to come out automatically, I don't know. It had better. This has been a complete and utter clustercluck and I'm not impressed.

ETA: still online with them! FFS, people - I just want you to clarify 2 things for me, how hard is that? And, I've been passed from one agent to another, so I'd best not have to spend another hour online with this guy, just going over the same nonsense I just spent forever on, with the other agent. As far as I'm concerned at this point, if I have to spend this amount of time to fix THEIR screwup, they can bloody well comp my entire bill - none of this was within my control, this is all their screw up, this isn't *my* job to fix, it's theirs. If I have to spend this amount of time sorting out their nonsense, they can pay me as an employee, for my time, and apply that to my bill or just comp the entire thing.

ETAA: on hour 3 now and a third agent, and no one can give me any effing answers. I finally told them to waive my entire bill. We shall see what happens.