Quote:
Originally Posted by FireFly
They do that on purpose. If they let everyone's call through right away, you have an hour and a half wait for a cab. Which would you rather?
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I'd rather get through right away and know what I'm dealing with rather than spending all my time hitting redial and hoping.
But I'd be inclined to believe the call centres are understaffed, especially during the hours people are trying to get cabs.