[photon]

I went to switch and the guy said the connection fee would be charged and refunded automatically.

Then I failed the credit check because apparently TransUnion has an incorrect birthday for me, so now the fun of trying to fix that.

You want to talk about terrible customer service, twice I waited on hold, the hold music stopped, and then I got a dead line. So I tried the callback, went to enter my phone number and the thing said "You have entered LINE FEED, is this correct?"... Eventually I found a different toll free number and got through on that lol.

Then I got locked out of my TransUnion account, had to call in to get it unlocked. Then they did a password reset email, so did that and got locked out again.. but apparently because I'm supposed to log in via some other login URL other than the one that's in the password reset email I got and I'm just supposed to know that? Terrible.