Quote:
Originally Posted by timun
 I had a connecting flight through Montreal four years ago, and had booked a ~three-hour-long layover. My departing flight was about two-and-a-half hours late, so I had to make the connection in Montreal in about 20 minutes. I made it; my bag didn't. |
I used itravel2000 years ago for a trip to Thailand because I was able to pay for the ticket with Petro-Points. Return trip from Bangkok went through Hong Kong, which was only an hour connection. It might have been fine if my luggage was checked all the way through, but it wasn't. Grabbed my suitcase, got in line to get it checked back in, but didn't even make it half way to the counter before my flight to Vancouver left. Had to wait in the airport for several hours before the itravel offices opened, argued with a rep on the phone for an hour before they finally agreed to book me a discounted $300 ticket back home, but then had to wait at the Air Canada desk for an hour when checking in because there was still some ####up with the booking and almost missed the 2nd flight. I swore off travel agencies after that, anything I book now I do with the airlines directly
I did get to wander around Hong Kong for a day though which was nice