Quote:
Originally Posted by CorsiHockeyLeague
Well this is ####ing annoying. I have a rental car because one of mine is being repaired, and I have a rental from Enterprise. The rental they gave me has a check engine light as of this morning and is idling kind of rough, which is weird because it's a brand new vehicle.
I call the location to ask them what they want me to do and the guy says "well, the person who would decide that isn't here right now, so I'll get ahold of him and call you back". I wait for an hour, no call back, so I call them back... and they're closed now. So I call another location. Eventually I get through to a human and they say what I should do is call the Airport location, since they have the most vehicles and are best placed to help me. I call the Airport location. The phone just rings for about 5 minutes straight, followed by someone picking up and hanging up the phone.
How is this acceptable practice for a business? What do you guys want me to do, drive this thing with the check engine light on until it potentially just breaks down on the side of Deerfoot? ####ing hell.
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Customer service is terrible. Some of it is staffing related, but it's gotten almost comical. I went to go pickup food the other day. Get to the restaurant, there's a sign asking for pickup people to call a number and they will bring it out to you.
I call the number and wait a couple of minutes, and then someone comes on and asks if I can hold. I say sure, and I continue to hold while standing outside.
After 12 minutes of being on hold, I tell myself this is stupid, and go inside the restaurant. After a minute or so, a waitress spots me and asks if I need anything, so i tell her that I'm picking up food.
She tells me that I'm supposed to call the number. and wait outside. I still have my phone to my ear listening to the music. I told her I've been on hold for over 12 minutes, and she gets mad at me and tells me that's the procedure!