I can't believe how poor customer service has become.
We took possession of a new construction in December and have your mostly standard deficiencies we're still waiting to have installed / replaced.
A couple of the items (damaged dryer door) started the replacement process in January and the appliance store said they expect it to take 1-3 months. It took several emails and a phone call in order to get confirmation they even received the information needed to submit the claim to begin with. Fast forward to 3 months later and it's been pulling teeth to get anybody to respond when I'm trying to find out if there's an update as it's been more than the 3 months they initially said. Nobody responds.
We've had the wrong fridge for 4.5 months now since we pointed it out in the pre-possession walkthrough. Our warranty specialist only updates us with "the supplier isn't responding to me".
Similarly, my wife ordered new dining room chairs from a Canadian company and they arrived 3 months late with no updates, and were in boxes with zero extra protection inside, so every piece of each chair was badly damaged. She has been trying to arrange replacements or returns if possible, and again the company refused to reply to any email or phone call so she has a credit card chargeback that's pending.
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