Quote:
Originally Posted by GGG
But you didn’t really ask them. To ask for information you need to ask them and get confirmation they understand the request and a timeline for completion. If you are just emailing someone you are just shouting into the ether.
I agree with follow up for clarity and ass covering.
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Yeah, you sound like you're in a ####ed up situation (no offense).
My email with 4-5 points was literally summarizing a phone conversation as per their request. One of the items was payment amount and method which was communicated over the phone. The external client asked about how to pay 3 more times in subsequent emails claiming to have forgotten the discussion over the phone. I shaved off the other information that they acknowledged in the 4-5 original points and left the remaining information they didn't acknowledge until I was like, "FFS, I know you can't remember the phone conversation, but can you read the summary of the phone conversation I sent via email?"
And external email, "Hey, client. I'm working on your file. Can you send me the following requested information? Thanks".
Or, "Hi client, following up on XYZ information. If you don't provide it by X date, I will assume you do not have any." Thanks.
Or, "Hi client, your file is complete and you have been sent the information. Please acknowledge you have received the package. Please email me back if you have any concerns or email confirmation that you are OK with us proceeding to finish off the file. Thanks."
Whatever you're mentioning sounds more like it's more efficient in a chat, rather than email. I hate people with email chains that sound like a text convo.