[Cali Panthers Fan]

Originally Posted by Jiri Hrdina

The ability to read the temperature of the fan base and respond accordingly.
And honestly, it isn't that hard.
He was trying to put forth an optimistic view instead it came across as tone-deaf, arrogant and out of touch with what is going on.

The guy sitting next to him understood what tone to strike: honesty and humility.

As an example, when you have just gone through a season with the worst tending in the league, no one wants to hear about your Vezina caliber goalie.

Again...all guys at that level in a corporation are about spinning and deflecting to make the organization seem better than it is. It's S.O.P.