Quote:
Originally Posted by PeteMoss
We'll see how quick that happens? I suspect there will be investment to try to make it happen, but I think even the pro chatGPT people here will say there is a fair bit of prompt chasing to get the answer you want. That's fine if you're trying to get it to create code or whatever for you, but if you just want to figure out why your internet is out - customers will get annoyed by it if it isn't giving the answers you want at a very high rate.
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Sure, but companies will extend training of the models on their data. And people will typically be calling in(or in a lot of cases, doing it online) for simple information. I think back to many chats I've had with say, Shaw, and an AI could handle the interactions. "Cancel this, how much is that, what's the contract condition for..."
I wouldn't underestimate how quickly companies will move on this when they see cost savings. I wouldn't be surprised if it is 50:1, replacing a call centre employee with an AI.