[PeteMoss]

You are correct there .

I suspect there will be investment to try to make it happen, but I think even the pro chatGPT people here will say there is a fair bit of prompt chasing to get the answer you want. That's fine if you're trying to get it to create code or whatever for you, but if you just want to figure out why your internet is out - customers will get annoyed by it if it isn't giving the answers you want at a very high rate. Quite possible that by having it become an expert on a smaller set of data - it will be able to nail things quicker.

And also very likely that companies will just do it anyways because they use terrible chat bots and phone systems now to try to divert calls from real people. So assuming the cost isn't crazy - they'll do it even if it is annoying to customers to start.