Quote:
Originally Posted by mrkajz44
If I've called your support line on multiple different days at multiple different times, your call volumes are not "currently higher than anticipated", you are just understaffing your support line. You are so understaffed I can't even get on hold??
|
There's little doubt today that the automated "
volumes currently higher than anticipated" message is code for "
We are understaffed so you may as well just hold for a while because this is the best service we offer".