Quote:
Originally Posted by CorsiHockeyLeague
Uber eats customer service might actually be worse than airlines, cable companies, etc. They just had a CS person actively lie to me, telling me to send an e-mail to an address that doesn't exist.
There appears to be no way to actually e-mail Uber customer service, incidentally.
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SkipTheDishes isn't much better. I had a delivery that was delayed over 25 minutes and I tried to refuse the order. They wouldn't let me and then refused to reimburse me. When I complained they outright lied about the timeline and never responded when I asked for a transcript of the "Help" chat.
When I confronted them with the screenshots I had saved they sent me a boilerplate email and credited my account for the order price.
At least you can email customer support, but it's a pretty cruddy experience. Haven't used the app since (October).