Quote:
Originally Posted by bobbylouie
I also think there is a flaw in the logic that says "listen to what your fans are now saying". People that are still fans probably think the product is fine and survey responses you get from them are going to be skewed. You should have been listening to fans who were dissatisfied before and have already left, or try to identify those people now and see what caused them to lose interest. Somebody like an old fart like me (who worked for the league at one time) and now sees it as a joke with a crap product..
|
Absolutely. Plus even when you do listen, you're mostly just hearing the vocal minority. For example the people whining for more penalties in the playoffs just so the stars have more room, but personally, that's exactly the opposite of what I want to see