Like has been said above... it's generally a bad/busy time of year made worse by a number of factors that can't be anticipated nor recovered from within 24-48 hours. Was it this bad a month ago? will it be as bad in a month?
That said over the past ~3-6 months I've had really good experiences w/ AC, WJ, Lynx, and Flair but in majority of cases the weather was cooperative and flying non-peak times. Also had friends/family that have had super bad experiences too where they arrive internationally and no luggage for several days (which is a good lesson to carry a couple spare shirts/underwear/sweater/jacket).
I do feel super awful for all those impacted by these travel issues. So disappointing for 99.9% of them.
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