And all of this while coming back from massive Covid related downsizing, trying to hire like crazy in tight labour markets (from min wage entry level jobs to pilot shortages). So lots of excuses, with some legitimacy, but it doesn’t change the fact how badly this sucks for everyone trying to visit family, or go on vacation, and to have their plans blown apart.
I’ve been trying to objectively identify what my company could’ve done differently, and what could be done differently from a bigger industry wide perspective. The reality is most of the options involve substantial cost, and having higher costs than your competitors is a huge problem when most ticket purchasing is based on ticket price.
This situation has sucked for everyone, especially everyone trying to travel somewhere the last week.
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