Last year WestJet were selling flights they knew they couldn’t staff and were constantly pulling bait and switches on people. They were cancelling people’s direct flights and putting them on outrageous milk runs. Wait times to speak to an agent was 8 hours, for several months. They were denying refunds and only issuing travel credits.
I cancelled my WestJet Mastercard when I realized what they were doing.
I switched to an Aeroplan visa credit card and have had great experiences flying with Air Canada.
WestJet has been awful for a while now. For some reason, people think they’re “different”. They aren’t.
Once Onyx private equity firm bought them, they turned into garbage.
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