Quote:
Originally Posted by chedder
Westjet is a scum company. I understand there are weather issues. Customer service doesn't need to be non-existent or worse as my kid found out.
Agent told her there's no way she could get on a particular flight (which I ended up booking her on), then proceeded to tell her she might not get home for Christmas and that her luggage would likely be lost.
So far today she has stood in line for 3 hours and been on hold for 2.5 hours not including the time to go through security twice.
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From last Xmas to about February/March of this year, their wait times were about 8 hours on the phone to talk to a WestJet agent.
They were also canceling lots of flights that they had sold (if they didn't sell out), knowing full well they couldnt staff them (essentially bait and switch), rebooking people on unwanted routes/times that didnt work for them.
Westjet has been as scummy of a company as another other company out there for a long, long time.