Westjet is a scum company. I understand there are weather issues. Customer service doesn't need to be non-existent or worse as my kid found out.
Agent told her there's no way she could get on a particular flight (which I ended up booking her on), then proceeded to tell her she might not get home for Christmas and that her luggage would likely be lost.
So far today she has stood in line for 3 hours and been on hold for 2.5 hours not including the time to go through security twice.
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