Quote:
Originally Posted by GGG
Isn’t the entire problem on both sides that individuals have decided to use them differently AND not communicate how they want other people to use them to contact them. Somehow I’m supposed to know to call top five and text calf.
Instead I’ll wait until you are red on teams ring once hang up then not respond to any of your messages.l asking why I called.
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"Hi, I'm not available right now. Please leave your name, phone number and a short message and I'll get back to you as soon as possible."
"Hi, can someone call me back? I have a question."
The problem is (at least for me) that you have people who cannot follow simple instructions and then are just vicious and rude for no reason.
How so many people cannot understand the concept of a business not dropping everything to field a non-urgent or late inquiry, because penalizing other clients who followed the rules and are being reasonable... Other people dropped off their stuff several weeks earlier because of the deadline. Others dropped their #### off in early and mid October. You drop yours off in November and you're bitching that the work is typically done on the day before or the day of the deadline at the end of the month? Go #### yourself.
I get that people have unintentional last minute requests that are urgent. Just ask nicely. Don't be a prick. I have no issues breaking my back to do something for someone who is appreciative for it.
I spent several hours last week helping someone who was sending me on all sorts of wild goose chases until they got someone to help out and straighten out what was required and the instructions of where to get it to. I was not happy, but the individual was in duress and not in the right frame of mind so it wasn't something I held against them.
On the other hand I once got a phone call at 4:40 on a Friday for some information that the client wanted. I wasn't interested in fielding a call at that time, so I asked the client to email me what he needed. "Oh, it'll be quick." but still was a 15 minute phone call. I told the client I was in the middle of a project and since the request wasn't super urgent, I'd collect the information and do the calculation sometime by the middle of next week. Client agreed and even said, "Yeah, I don't need it right away. Take your time." Literally 9:15 or something like that on the next Monday morning, I get an email forwarded from another colleague that basically read, "DoubleF promised me some information and I'm just following up on it because I haven't received anything yet." Our office hours at Monday to Friday 8-5. I told this guy I was busy as F and he sends an email like this 1.5 business hours after he made the phone call and making me sound like the #######? ####ing guy couldn't even email the right person?