From the 'huh' file: had a fireplace put in a year ago, and then I did the stone work. Last week it stopped working, and a service call was booked and I was dreading it cause I thought they gave us a dud and we'd have to rip it all out.
Turns out you have to change batteries in the receiver underneath the fireplace. I'm still not clear on why the thing's also plugged into an electrical socket underneath the unit. The 100+ page manual is actually just installation instructions written in engineerese.
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