Super dumb question... But do you have a console attached to the TV that is compatible with Disney+?
My brother had a seldom used Xbox series S connected to his TV (PC gamer) and he bought a new Apple device solely to stream Disney+. When I asked why he didn't just use his console he stared at me blankly and said he forgot he could use that to stream.
A friend did the same with a Roku and I asked if his seldom used PS4 wasn't streaming Disney+ appropriately and if hardwiring would help. He too stared at me before asking if I was joking about Disney+ working on the PS4. He asked why I bought a Roku stick for streaming and I responded I wasn't going to ceiling mount my console to be beside the ceiling mounted projector and the 20ft hdmi cable was pissing me off.
Both instances were from earlier this year.
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