Quote:
Originally Posted by Locke
Do I seriously have to be an ass tomorrow?
I hate this.
"Your mother bought a car battery from us and is complaining that its defective! She doesnt know what she's talking about and the battery is fine!"
Really? Dude...I worked at Canadian Tire for years, but even that is irrelevant.
When a battery that is less than 6 months old is bulging out and not starting the car...thats a problem.
Let me tell you something about my mother. She knows absolutely nothing about cars. Probably even less about car batteries. This is not her specialty. She doesnt know a goddamned thing.
But car batteries tend to last longer than 6 months. Whether she knows anything about it or not...who are you kidding here?
I mean...what do you want here? She purchased a product from you. The battery. Furthermore she paid for you to install it. She also paid for a service.
It is absolutely insane then to turn around and say that somehow she has made it defective seeing as she has never touched the goddamned thing in her entire life.
Yes. She is an elderly woman. So what? She didnt put the battery in her own car. She has literally done zero things to effect how the battery works.
You want to get nuts? Fine. Lets get nuts. Dust the goddamned thing for fingerprints. You're not going to find her fingerprints. I promise.
So...once again, I reiterate. If the battery isnt working...it is not her fault.
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Good luck dude.
Before you go in, try to find the photos of management - usually found near the front entrance, so you know who to ask for if you need to escalate.