Update:
As suggested above, I had 2 doctors write supporting letters, advocating for why I needed the bed, and sent those letters with an appeal to my insurers ombudsman. The reply said that they would need 30 days to review the letters. I assumed, because they are employees of the company that rejected my claim, that they would find a way to side with their employer again and I would have to go to the provincial ombudsman.
2 weeks later, I was informed that they would reverse the rejection and are now approving my claim. It took 3 months after the initial purchase and lots of stress but I'm very happy to have them finally rule in my favor.
Thanks so much for the advice.
|