09-07-2022, 06:59 PM
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#313
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First Line Centre
Join Date: Jun 2004
Location: Sask (sorry)
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Quote:
Originally Posted by CaptainYooh
Just came in to say that Air Canada sucks ass.
Flight Lisbon to Montreal delayed 2.5 hours (no explanation). Missed 2pm connecting flight to Calgary as a result. Passengers were being handed new boarding passes for re-routed flights as they exited the aircraft (good, right? pro-active!). Well, our connections were done through Vancouver at 9pm and then to Calgary at 4am next day. Went straight to AC desk and got it changed to a direct flight to Calgary at 8pm. The person at AC Customer Service told me "I really wish people would just stop flying for a year". Got home around midnight. Asked AC if we were entitled to $400/ticket compensation. Email response in 5 weeks: "Unfortunately, not, as the delay was uncontrollable". "This is not an adequate response, guys! Why was it uncontrollable?" "We are sorry you feel this way..."
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Here you go:
https://europa.eu/youreurope/citizen...dexamp_en.htm#
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Thanks AC!
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