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chemgear · 08-29-2022, 07:38 PM

https://www.cbc.ca/news/business/wes...crew-1.6547482

Customers cry foul as Air Canada, WestJet deny certain compensation claims despite new directive

When issuing a decision in a WestJet case on July 8, the transport regulator clarified that, in general, airlines can't deny passengers compensation for flight disruptions caused by crew shortages.

"I've got arthritis, I'm aching and sore; I'm sleeping on a frigging concrete floor," said Michel, who is 67.

The couple applied for compensation, which would total $2,800 if they qualified. But in late July, Air Canada rejected the Michels' claim. In two separate emails seen by CBC News, the airline said each flight disruption was "due to crew constraints" linked to COVID-19 and was "safety-related."

Under federal rules, airlines only have to pay compensation — up to $1,000 per passenger — if a flight cancellation or delay is within the airline's control and not required for safety reasons.

08-29-2022, 07:38 PM	#282
chemgear Franchise Player Join Date: Feb 2010 Exp:	https://www.cbc.ca/news/business/wes...crew-1.6547482 Customers cry foul as Air Canada, WestJet deny certain compensation claims despite new directive When issuing a decision in a WestJet case on July 8, the transport regulator clarified that, in general, airlines can't deny passengers compensation for flight disruptions caused by crew shortages. "I've got arthritis, I'm aching and sore; I'm sleeping on a frigging concrete floor," said Michel, who is 67. The couple applied for compensation, which would total $2,800 if they qualified. But in late July, Air Canada rejected the Michels' claim. In two separate emails seen by CBC News, the airline said each flight disruption was "due to crew constraints" linked to COVID-19 and was "safety-related." Under federal rules, airlines only have to pay compensation — up to $1,000 per passenger — if a flight cancellation or delay is within the airline's control and not required for safety reasons.