^^The company I work for did the same thing, and the efficiency and reliability of our IT services cratered. Some Chief Technology Officer got a bunch of pats on the back and a big bonus for "saving the company a lot of overhead", but in effect it has wasted more of the everyday (revenue-generating) workers' time.
More and more we're being pushed to delegate work to offshore offices that pay their people a fraction of what the average Canadian employee is paid. Just part of the race to the bottom, all in the name of "staying cost-competitive".
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