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Originally Posted by Derek Sutton
Middle of vacation and dealing with Virtigo (which has become very mild overnight) so adding my personal experience. Booked in November, to fly to DC to visit family July 1- July 9. originally planned for 2021 and postponed till this year. When we booked months ago never thought there’d be any problems. Yyc- yyz, YYZ- DCA. With 4 hour lay over in Toronto. Didn’t think much more until stories hit the news about a month ago. Left YyC at 6am on the first, got to YYZ fine. Fire up the phone when landed and got message that YYZ- Dca was cancelled “due to weather” and we’d get a follow up notification. Follow up booked us to fly out Sunday, 52hr layover. Went to AC connections counter, line was about an hour long and got flight switched to Dulles and our luggage would be switched there as well…..
Started off towards the the gate and US Customs. Passed through security fairly quickly and then to customs. US Customs was a complete joke. Three agents open for all US connections. We got into a short line, which just grew and grew grew. Made it through in about an hour and a half but the line had to be twice as long by then. Head to gates where EVERY US bound flight has been delayed, many passengers stuck in customs.
Boarded and landed in Dulles, TBC.
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Well picking this up as I'm back home. Ariived in Dulles with no luggage which was not a surprised and we essentials in our carryons. Nobody from AC at Dulles to assist except one fellow who was reteiving luggage which had missed other flights. About 12 of us who didn't get our bags and the lone man working was polite, pleasant, gave us the paperwork to fill out and we left it all in a pile on the desk, he said we would get an email with REF number, and gave us a number to call, but give them 48 hours.... Anyways we Uber'd from Dulles to the DCA area where we had hotel booked. Got up in the morning and went to DCA to talk to someone and investigate getting us our REF # for tracking system. The folks at the AC desk were very nice and helpful and got us our tracking number and confirmed the "case" had been created and also said our bags would be sent to Dulles as that is where we flew to and the bags always follow the passengers. Well got back to the hotel room around 9:00pm that night after a busy day around DC including the Nationals game. AC phoned about 5 minutes after we got back to the room and that they had our bags had arrived, I asked which airport? Luckily the went to DCA, the man phoning was open and honest and said the best thing would be if we could go there and pick them up as the delivery service they use could take a day or two. I caught the airport shuttle and was there within 10 mins to pick them up. All was fine.
Travelled home yesterday DCA- Dallas, Dallas- YYC via American Airlines. Everything went like clock work.
All in all we were lucky based on some of the stories we heard, bags arrived 24 hours later and at a different airport but that was minor compared to what others have had to deal with. Spent 4 hours at Pearson and 3 1/2 of those were spent standing in line AC counter, Security (again for some reason) and US Customs which by far the longest and a total joke. Every US bound flight on the board was delayed because of the lines at US Customs.