Quote:
Originally Posted by GGG
I’d say if you are intentionally paying for a discount service a lack of customer service is one of the few ways to cut costs.
You can have older planes, limited schedules, but staffing whether it be flight attendants, check in people or customer service is a huge chunk of the non-fixed costs.
It’s the same with budget cell phones and no fee banks. Great until you need help.
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While I do agree with you, you cannot currently (or at least recently) reach Air Canada help desk. You get a pre recorded message saying that due to shortage of staff there is no one to take your call. Please visit AC online blah blah blah