That's basically true in every way except for the waiting on hold for over an hour. I don't think any company should ever do that. And again that's something that's not limited to a budget airline. The entire strategy of "make it as difficult and painful as possible to get customer support so the customer gives up" is pretty widespread and is a totally reasonable gear grinder every single time it arises.
__________________
"The great promise of the Internet was that more information would automatically yield better decisions. The great disappointment is that more information actually yields more possibilities to confirm what you already believed anyway." - Brian Eno
|