Quote:
Originally Posted by bc-chris
i've owned my own embroidery business for 23 years, so i feel i have a pretty good grasp of any possible issues that might come up when doing an order.
a customer brought up an order and i could 'see the writing on the wall' of a potential issue with what they wanted done. i told them my concerns and a very viable alternative but that didn't matter - "do it the way we want it!!!" - so i did.
sure enough, a few of the garments did exactly what i said my concern was (shocking... i know!).
wrgmg is that the customer was getting all upset about it. i reiterated what i had said to them before the order was started and that i could foresee this happening doing my absolute best to not make it sound like i was saying "i told you so".
i don't know... maybe i'm weird, but if want to do something and get warned of a possible issue by people that are in that industry, i don't think i have the right to get upset at them when things go sideways.
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And now you have to brace for the incoming bad review including photos of the subpar work.
We do custom stuff, too. 99% of my customers are rad and some have become friends, but that 1% is a fataing nightmare.