Just whining about intentional customer disservice again... on the phone with Flair Air, who rescheduled my flight to leave at 2:30 a.m., trying to get on one of the other FOUR FLIGHTS today that are nowhere near full. When I called, it told me there were 29 people ahead of me.
I've now been on hold for an hour and ten minutes so I started doing math... assuming 10% of people drop off (which seems conservative), that gets you 26.1, and if each call takes an average of 10 minutes (which seems more than fair), that's 261 total minutes. So in order to be on hold for an hour and ten minutes, that would mean they'd have to have at most three people manning the phones for the whole company. That's some impressive dedication to frustrating your customers into giving up on getting assistance!
EDIT: I failed to mention, their hold music is one 5 minute long track that just repeats over and over. There's no way that's not intentional.
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