Is there just 1 realtor or buyers and sellers had different agents?
I can only speak for BC, but when acting for buyers I would give written direction to the seller's Realtor once the sale is firm and the sellers have to give the actual notice to the tenants. We have a specific form we use as the buyer's agent to ensure we've given that direction.
So in our cases, the mistake could be on the buyer's agent for not giving that initial document, the listing agent for not passing that to the seller or the seller for not acting on it as required.
Hard to know exactly who dropped the ball in your example.
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