Quote:
Originally Posted by Fuzz
The favourite one being 'lying to their customers'. "Yes, sir, the flight is landing late, but your connecting flight has been re-booked on the next one. Gate agents are waiting to help you." LOFL it has.
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This is the same thing as complaining about a McDonald's worker who tells you the ice cream machine is broken. That's what they're told to say and they have no choice but to repeat that line, and absolutely no control over the result to you.