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chemgear · 07-02-2022, 03:40 PM

Everything aside, who puts 70?!? lobsters in their luggage?

https://www.ctvnews.ca/canada/delays...ions-1.5971899

Some report sleeping at airports due to cancellations and delays. One person, flying from Newfoundland to Vancouver Island, said it took two cancelled flights and an extra day to get home, while his luggage — filled with 70 frozen lobsters — took two days to arrive

Samantha Van Noy says she lost three pieces of luggage that, at the time she wrote to CTVNews.ca, hadn't arrived in more than eight days.

Flying to Chicago for a tradeshow, Van Noy says her booth materials were in her luggage and the amount of money lost due to her airline's "incompetence is incalculable."

Kimberly Horton, a Canadian living in Austin, Texas, said she bought three tickets in February for herself, her husband and their son to fly to Toronto to visit her family, whom she hasn't seen in three years due to COVID-19.

"My husband was denied boarding and my son was crying as we left," she said.

After being asked to check her carry-on luggage due to a lack of overhead compartment space, Horton says her bag never showed up.

"It had all of my valuables, medications, contact lenses, my son's retainers, my Invisalign, etc. Things you need and can't replace on vacation," she said.

She got her bag three days later. Meanwhile, her husband was able to get on another flight, only to have it evacuated due to a fuel spill.

"That was the final breaking point for my husband. He was exhausted of everything and asked for his luggage back. They returned his bags wreaking of jet fuel and he headed home cancelling his vacation with us," Horton said

Oksana Klausmann had booked a trip from Toronto to New York City for late June and says after a lengthy check-in process, she and her daughter went through customs only to discover that they were not on the flight manifest, despite having their boarding passes.

From there, she says they were taken to a small room packed with other families, children, and seniors, among others.

She described the room as not having enough seats for everyone, forcing some to sit on the floor, and one small washroom with no soap, toilet paper or paper towels. Klausmann says there were no cups for the water fountain.

Several hours later, they received an email saying their flight was cancelled. An agent then arrived with a pair of police officers confirming the situation.

Once back at Toronto Pearson, following a long delay on their return flight, Klausmann says only 15 passengers were allowed to leave the plane at a time due to congestion at customs.

After his flight from Prince George, B.C., to Toronto for July was cancelled, Harmolk Brar said he was given an option of cancelling the flight online for a refund.

Opting for this, he says the airline wanted to charge him $150 plus tax in penalties.

"A cancellation penalty for flights that they have already cancelled," he said. "This is the most preposterous thing I've heard of."

She chose to cancel and was told her refund would be less than half of what she originally paid. Boulter said she has tried unsuccessfully to reach someone from the airline by phone, an online contact form and social media.

"I had paid for three nights at a hotel and it was non-refundable by the point I learned my flight was cancelled. I also paid for concert tickets to two shows, which were non-refundable," she said.

"The concert was a two-night performance of my favourite band, playing their first album in its entirety on the 20th anniversary of that album, in their hometown. This experience was going to be huge for me. I'm so soured by this experience."

A spokesperson for the company said it would reduce its schedule by 154 flights per day on average for those two months, with the most affected routes expected to be to and from Toronto and Montreal.

Prior to that, Air Canada operated approximately 1,000 flights per day.

07-02-2022, 03:40 PM	#76
chemgear Franchise Player Join Date: Feb 2010 Exp:	Everything aside, who puts 70?!? lobsters in their luggage? https://www.ctvnews.ca/canada/delays...ions-1.5971899 Some report sleeping at airports due to cancellations and delays. One person, flying from Newfoundland to Vancouver Island, said it took two cancelled flights and an extra day to get home, while his luggage — filled with 70 frozen lobsters — took two days to arrive Samantha Van Noy says she lost three pieces of luggage that, at the time she wrote to CTVNews.ca, hadn't arrived in more than eight days. Flying to Chicago for a tradeshow, Van Noy says her booth materials were in her luggage and the amount of money lost due to her airline's "incompetence is incalculable." Kimberly Horton, a Canadian living in Austin, Texas, said she bought three tickets in February for herself, her husband and their son to fly to Toronto to visit her family, whom she hasn't seen in three years due to COVID-19. "My husband was denied boarding and my son was crying as we left," she said. After being asked to check her carry-on luggage due to a lack of overhead compartment space, Horton says her bag never showed up. "It had all of my valuables, medications, contact lenses, my son's retainers, my Invisalign, etc. Things you need and can't replace on vacation," she said. She got her bag three days later. Meanwhile, her husband was able to get on another flight, only to have it evacuated due to a fuel spill. "That was the final breaking point for my husband. He was exhausted of everything and asked for his luggage back. They returned his bags wreaking of jet fuel and he headed home cancelling his vacation with us," Horton said Oksana Klausmann had booked a trip from Toronto to New York City for late June and says after a lengthy check-in process, she and her daughter went through customs only to discover that they were not on the flight manifest, despite having their boarding passes. From there, she says they were taken to a small room packed with other families, children, and seniors, among others. She described the room as not having enough seats for everyone, forcing some to sit on the floor, and one small washroom with no soap, toilet paper or paper towels. Klausmann says there were no cups for the water fountain. Several hours later, they received an email saying their flight was cancelled. An agent then arrived with a pair of police officers confirming the situation. Once back at Toronto Pearson, following a long delay on their return flight, Klausmann says only 15 passengers were allowed to leave the plane at a time due to congestion at customs. After his flight from Prince George, B.C., to Toronto for July was cancelled, Harmolk Brar said he was given an option of cancelling the flight online for a refund. Opting for this, he says the airline wanted to charge him $150 plus tax in penalties. "A cancellation penalty for flights that they have already cancelled," he said. "This is the most preposterous thing I've heard of." She chose to cancel and was told her refund would be less than half of what she originally paid. Boulter said she has tried unsuccessfully to reach someone from the airline by phone, an online contact form and social media. "I had paid for three nights at a hotel and it was non-refundable by the point I learned my flight was cancelled. I also paid for concert tickets to two shows, which were non-refundable," she said. "The concert was a two-night performance of my favourite band, playing their first album in its entirety on the 20th anniversary of that album, in their hometown. This experience was going to be huge for me. I'm so soured by this experience." A spokesperson for the company said it would reduce its schedule by 154 flights per day on average for those two months, with the most affected routes expected to be to and from Toronto and Montreal. Prior to that, Air Canada operated approximately 1,000 flights per day.