Quote:
Originally Posted by TorqueDog
So for the first time, my MIL tried to use a public Level 3 charger out in Canmore. It was her and a few friends. The vehicle was sitting around 30%, so driving back to central Calgary from Canmore would definitely sap the remaining charge. Fortunately there are at least four different Level 3-equipped charging stations in Canmore.
It did not go smoothly.
She plugged in the Level 2 charger cable then called because it was taking forever. This is because she just assumed the same cable she uses at home would charge the car at Level 3 speeds. She didn't think it would fit because the vehicle has a rubber filler in the lower portion of the connector effectively hiding it until you want to use it. Thankfully while I was on the phone helping her out, a guy who also owned an EV helped them out and the charging is underway.
Now that she's done it once, I'm sure she'll be fine. But this is a woman who is not completely tech-inept, she can generally figure things out by herself, but for a first-timer, this was a crap experience. EV adoption is going to be a royal nightmare if we can't figure out how to make this easier for people.
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Was it her car and did she purchase it new? If so then the dealer should have gone through all of this as part of the delivery process when she picked up the vehicle.