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Old 04-28-2022, 10:58 AM   #439
nfotiu
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Join Date: May 2002
Location: Virginia
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Quote:
Originally Posted by Sliver View Post
Sure, now imagine they have a fraction of their inventory they usually sell. Building lease cost hasn't changed. Sewer, gas, electrical bills haven't changed. I imagine they're still paying their phone bill, maintaining their website, paying an accountant at least annually. Somebody is being paid to do their books. Still paying property taxes. Still paying insurance. They've had to keep at least some staff around so they can ensure future sales. So even if their margin is 500%, if they have no product to sell - or not enough to keep the lights on and surely not enough to be taking losses - it's completely moot what their margin is in a perfect world based on your Google search that may or may not even apply to a typical Calgary business.

Like, dude, you're displaying a humorously basic understanding of small business finance that may have been relevant in any year prior to 2020 and applying it to a totally different environment and set of circumstances in 2022. The last business I'd want to be in right now is one where there's demand and no supply. And the supply that does trickle into your store arrives with a cost in excess of the cost you were expecting when you placed your order a year and a half prior.

If customers can't understand that, who needs enemies?
You described how you handled a similar situation by calling up the customer once you realized your costs had gone up and tried to work out something with him. That all sounds reasonable and above board.

The poster here describes the situation as the hot tub dealer didn't inform of this until the tub was here or on the way maybe, without a mention to him over the 18 months and just called him up with a take it or leave it offer on the increased price. If the customer thought he locked in a price on a fairly big ticket item, and that's how the contract reads, then this company sounds shady to me.
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